NCFE Level 3 Diploma in Customer Service

Course Description

Overview

This qualification gives learners the opportunity to develop the skills and knowledge needed to deliver customer service in a range of industries and contexts. Learners will understand what drives customer behavior and what creates customer retention. Learners are also given the opportunity to explore excellence within customer service, dealing with more challenging scenarios such as complaints and stakeholder engagement.

The objective of this qualification is to accredit and develop learners’ skills and knowledge so that they can operate in a wide range of customer service environments.

Accounting and Finance
COURSE CODE -DCS3231
DURATION – 1 Year
START DATE -TBC
COURSE FEE – £1350
AWARDING BODY -NCFE
  • Entry Requirements
  • Must be over 18 years at the time of application and who have previously achieved a level 3 qualification. There are no specific entry requirements for this qualification, but as a learner you will be ideally to be working with an organisation or role where they can demonstrate skills and apply knowledge. Alternatively, you could draw on previous experience within an organisation or use an organisation you are familiar with.

    The Qualifications have been designed to be accessible without artificial barriers that restrict access and progression:
      • IELTS minimum 5.0- 6.5 overall with no fail.
      • Pass 5 GCSE subjects or equivelant
    We consider applicants:

    This qualification is designed for individuals currently working in a customer service role.

    There are no specific recommended prior learning requirements for this qualification. However, learners may find it helpful if they have already achieved a Level 2 qualification.

  • Units & Assessment
    • Organise and deliver customer service
    • Understand the customer service environment
    • Resolve customers’ problems
    • Principles of business

    Assessment

    Assessment will take place via an internally` assessed and externally moderated portfolio of evidence. .  This ensures you minimise time away from work and that you undertake work study which is relevant to your own

  • Career Development
  • This course gives you the opportunity to start developing your career with dedicated career development support in addition to your online tuition.

  • Progression
    • On completion of your studies, you may be given a full-time graduate opportunity by your employer
    • You may wish to further your studies by taking on academic professional qualifications.

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